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  • LOCAL
  • HOMEGROWN
  • EMPLOYEE-OWNED
  • GETTING MORE PEOPLE ON BIKES
  • SINCE 1922

SHIPPING + RETURNS

Landry's satisfaction guarantee

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please see "Returns" below for more information.

Bike fitting, product sizing, and color choices

Bikes:  We suggest that you visit Landry's store and get a bike-fitting before ordering a bike — which will guarantee your satisfaction with the bike's sizing. Get more info on Landry's Fitting Services.

Clothing, Shoes, and Components:  Before you place an order, refer to the sizing chart available with many item descriptions — including various components, cycling clothing, and shoes — to determine the correct size.

Color choices and availability:  In some cases, website images may not match the actual color choices of products shown. Please contact us if you are unsure about color choice or availability for a particular product.

Shipping — Continental U.S.

FREE SHIPPING available:
  • Store pickup:  Free shipping for all Landry's store pickups, including bicycle purchases.  
  • Ship to home:  Free shipping available for online orders $99+ on parts and accessories*; $74.99 shipping for eligible bikes. (Most bicycles need to be picked up in store.) See shipping notes below for details.
Shipping rates for parts & accessories delivery:

Order AmountGround ShippingLandry's Store Pickup
Up to $98.99$14.99FREE
$99 and over* FREEFREE
*Oversized/Overweight Orders$74.99FREE
Shipping rates for eligible bikes:
Eligible Bikes*Ground ShippingLandry's Store Pickup
Per Bike*$74.99FREE
* Get more info on Landry's bike shipping program. 
Shipping notes:
  • As indicated on our web catalog, most bicycles are for sale and pickup only at Landry's local bike stores — and not available for shipping. For eligible bikes that can be shipped, we charge $99 shipping fee.
  • Some items may be subject to additional shipping and handling charges because of size or weight.
  • Landry's Gift Cards ship free via USPS.
  • For items that are in stock in our store locations, orders usually ship in 1–3 business days.
  • For items that are available from our warehouse, orders usually ship in 1–2 weeks.
  • Sorry, we do not ship outside of the continental United States.

In-store pickup

Most in-stock orders will be ready within 1–2 business days (Monday–Friday), and we will notify you when your order is ready for pickup.  Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or e-mail you when your order is ready for pickup at Landry's store. 

If you need an item right away, we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

Backorders and out-of-stock items

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order. We will notify you of any availability issues on your order before charging your account.

Returns:  web purchases

If there’s a problem with something you purchased from us online, you can either bring it to our store or ship it back to us. You can ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. For assistance with returns, please e-mail web-orders@landrys.com. In addition: 

  • DEAL items:  Items labeled as "DEAL" or "BLEM" are final sale (no returns).
  • USED bikes and equipment:  Used bikes and equipment come with limited 30-day return and warranty.

Returns over $100 must have a return authorization number clearly marked on the outside of the package. A return authorization number can be obtained by e-mailing web-orders@landrys.com with your order number (if available). See additional return policies below.

Returns:  store purchases

For in-store purchases, Landry's will accept returns of any unused item with its original packaging within 30 days of purchase:

  • All refunds on returns require a cash register receipt.*
  • Credit card purchases will normally be refunded to the same card.
  • Cash purchases up to $50 will be refunded in cash.
  • Other refunds will be paid by check and mailed from our office.
  • Returns of special orders (for items that we normally do not stock) may be subject to a restocking fee of up to 20% plus actual freight costs incurred.
  • A maximum number of four returns related to any original bicycle purchase allowed.
  • DEAL items:  Items labeled as "DEAL" or "BLEM" are final sale (no returns).
  • USED bikes and equipment:  Used bikes and equipment come with limited 30-day return and warranty.
  • Landry's Gift Cards are good for store credit at all our locations, but they are not redeemable for cash.

Please visit your local Landry's store for assistance with product returns.

* If you do not have a receipt, we will gladly look up a copy in our system. Even if your name did not appear on the original receipt, we may be able to find it with added details such as date or time of purchase.

Landry's Store Locations

Information security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

More ways to shop

For your convenience, you can choose how to do business with us:

  • Browse our web catalog, then make a purchase at your local Landry's store.
  • Buy online and pick up your order at Landry's store. FREE shipping for in-store pickup.
  • Buy online and ship to your home address. See chart above for shipping rates. (Note that some items cannot be shipped.)

SHOP Landry's Catalog