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Shipping + Returns

Landry's satisfaction guarantee

We stand behind everything we sell.  If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

Bike fitting, product sizing, and color choices

Bikes:  We suggest that you visit Landry's store and get a bike-fitting before ordering a bike — which will guarantee your satisfaction with the bike's sizing.  Contact Landry's local store to schedule your bike fitting.

Clothing, Shoes, and Components:  Before you place an order, refer to the sizing chart available with many item descriptions — including various components, cycling clothing, and shoes — to determine the correct size.

Color choices and availability:  In some cases, website images may not match the actual color choices of products shown. Please contact us if you are unsure about color choice or availability for a particular product.

Shipping — Continental U.S.

Get FREE SHIPPING when you place an order for pickup at Landry's store. 

We offer various shipping options for merchandise delivery:

Order Amount Standard Shipping2 Day (weekdays)1 Day (weekdays)Landry's
Store Pickup
Up to $50.00 $7.99 $19.99 $34.99 FREE
$50.01-$100.00 $9.99 $21.99 $35.99 FREE
$100.01-$150.00 $11.99 $23.99 $37.99 FREE
$150.01 and over $13.99 $25.99 $39.99 FREE


PLEASE NOTE: 

  • As indicated on our web catalog, most bicycles are for sale and pickup only at Landry's local
    bike stores ­ — and not available for shipping.
  • Some items may be subject to additional shipping and handling charges because of size or weight.
  • For items that are in stock in our store locations, orders usually ship in 1–3 business days.
  • For items that are available from our warehouse, orders usually ship in 1–2 weeks.
  • Sorry, we do not ship outside of the Continental U.S.

In-store pickup

Most in-stock orders will be ready within 1–2 business days (Mon–Fri), and we will notify you when your order is ready for pickup.  Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or e-mail you when your order is ready for pickup at Landry's store. 

If you need an item right away, we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

Backorders + out-of-stock items

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order. We will notify you of any availability issues on your order before charging your account.

Returns — web purchases

If there’s a problem with something you purchased from us online, you can either bring it to our store or ship it back to us. You can ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee.

Returns over $100 must have a return authorization number clearly marked on the outside of the package. A return authorization number can be obtained by phone or e-mail from Patrick Geden in Landry's office (Mon–Fri 10:00–4:00 Eastern Time):  508.655.1990 x239, web-orders@landrys.com.

Returns — store purchases

For in-store purchases, Landry's will accept returns of any unused item with its original packaging within 30 days of purchase:

  • All refunds on returns require a cash register receipt.*
  • Credit card purchases will normally be refunded to the same card.
  • Cash purchases up to $50 will be refunded in cash.
  • Other refunds will be paid by check and mailed from our office.
  • Returns of special orders (for items that we normally do not stock) may be subject to a restocking fee of up to 20% plus actual freight costs incurred.
  • Landry's Gift Cards are good for store credit at all our locations, but they are not redeemable for cash.

* If you do not have a receipt, we will gladly look up a copy in our system. Even if your name did not appear on the original receipt, we may be able to find it with added details such as date or time of purchase.

Please visit your local Landry's store for assistance with product returns.

Information security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

More ways to shop

For your convenience, you can choose how to do business with us:

  • Browse our web catalog, then make a purchase at your local Landry's store.
  • Buy online and pick up your order at Landry's store. FREE shipping for in-store pickup.
  • Buy online and ship to your address. Shipping charges will apply. (Note that some items cannot be shipped.)

STORE HOURS / FALL

  Mon–Wed 10–6
  Thu–Fri 10–8
  Saturday 10–5
  Sunday 12–5

STORE LOCATIONS

  BOSTON
  BRAINTREE
  NATICK
  NORWOOD
  WESTBORO

SHOP / BROWSE

Landry's product catalog
Cycling essentials
Cycling gift ideas
SALE Bikes

Customer service

Shipping + returns
Pricing + availability
Privacy policy
Contact us

PARTICIPATE

Landry's group rides
Local cycling events
Local bike clubs
Places to ride
Building better bicycling

LANDRY'S GIFT CARDS

Give the gift of bicycling

ABOUT LANDRY'S

Who we are
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WHY DO YOU RIDE?

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Copyright © 2012–2014 Landry's Bicycles  /  SINCE 1922  /  LANDRYS.COM 

FOR YOUR CONVENIENCE

You can choose how to do business with us:

  • Browse our web catalog, then make a purchase at your local Landry's store.

  • Buy online and pick up your order at Landry's store. FREE shipping for in-store pickups.

  • Buy online and ship to your address. Shipping charges will apply. (Note that some items cannot be shipped.)

AT YOUR FINGERTIPS — ANYTIME

Shop at Landry's 24/7 using our web catalog. FREE shipping for in-store pickups.

GEAR UP FOR A BETTER RIDE

Check out Landry's selection of cycling accessories — for both the bike and the rider.

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